Privacy Policy
Last update: 24.03.2026
We (also known as "We", "Us" or "Our") are committed to protecting your personal data and privacy.
This Privacy Policy explains how we collect and store the information you provide through the website Quay Vaultshire (the "Website").
We uphold the following principles:
To be transparent about how we process and collect your personal information:
We believe you should be able to make informed decisions about how your Personal Data is used and processed. That's why we've created this website. We use various methods and procedures to keep you informed about Personal Data usage.
Should we believe you need specific details, we'll provide information at the appropriate time.
We're happy to answer any questions you have and will offer clarifications regarding any legal limitations that may apply. Please contact us via email at: info@quay-vaultshire.com
Your personal data will only be used for the purposes outlined in this Policy.
Personal Data may be processed by us for various purposes, including providing the website and connecting you with third-party trading platforms (the 'Services'), enhancing site functionality, protecting our rights and interests, maintaining and delivering the Services, meeting regulatory and legal requirements, and conducting administrative and business activities necessary for the Services to operate effectively.
We also process Personal Data to better understand your preferences and needs.
To protect your rights regarding personal data, you can use a range of important tools available to you:
To help you exercise your rights, we have substantial resources at your disposal. Please contact us at any time to request information about your personal data. We can modify or delete it, cease using it for specific or general purposes, transfer it to you or a third party, and accommodate your requests accordingly.
Protect Your Personal Data:
Whilst we cannot guarantee absolute security of your Personal Data, we are committed to employing a range of methods and techniques to ensure it remains protected.
Our Privacy and Security Policy is comprehensive.
1. The Scope?
This policy describes the types of personal data we collect from individuals and how we process, share, and protect it. Personal data refers to information relating to an identified or identifiable natural person—someone who can be directly identified or identified through a combination of information we hold or can access. We define "processing" as any activity involving the use or collection of personal data, including its management, structuring, and storage. Our services are intended for general audiences and are not designed for anyone under 18 years of age. We do not knowingly collect information from minors, nor do we permit anyone under 18 to use our services. Should we become aware of any data relating to children, we will delete it promptly.
2. What Personal Data Do We Hold About You?
When you access our service and channels or visit our website, we collect your personal data. We may request your personal data in certain instances, and in others, we gather it by analysing your use of our services and channels or by receiving information from our third-party partners.
3. There is no requirement to disclose personal information to the company, and there are no consequences for choosing not to do so.
However, you're not required to provide us with any personal data. In certain circumstances, if you choose not to supply us with personal data, this may prevent us from delivering our services or prevent you from accessing the website.
4. What Personal Data Do We Collect? When you visit our website, we gather the following personal information:
This includes information about your online activity log, traffic data (including IP address, date of access, time of access, and browser type), the language you used, software crash logs, the type of browser used, and information about your device. The information we collect is not personally identifiable information and cannot be used to identify you.
Personal Data We Receive from You: any personal data you provide to us at your own discretion when you connect with an online trading platform of a third party through us.
Personal Information You Provide to Third-Party Platforms to Facilitate Trade: this information includes your full name, address, phone number, and email address.
5. Legal Basis and Reasons for Processing Personal Data
Your personal data is processed by the company in accordance with the purposes outlined in this section and the legal basis applicable to each use.
The company cannot process your personal data without a valid legal basis. The legal grounds on which the company may process your personal data are:
- You have consented to the processing of your personal data for one or more purposes. This applies when you submit personal information through the Website so that we can transfer it to a third-party trading platform.
- We or a third party may process your information to serve legitimate business interests. For example, this may be necessary to enhance our services or defend legal claims.
- Processing must comply with legal requirements.
Contact us via email for further details about the processing required to protect our legitimate interests.
Below you'll find a list of reasons and legal grounds for how we may use the information you provide. Personal Data.
Scope
Legal Basis
To share your personal information with third parties at your request for access to digital trading
If you ask us to, we may request Personal Data from you to forward it to third-party companies.
You have consented to the processing of your personal data for one or more purposes.
2. To respond to your requests, questions or concerns
We need your Personal Data to help us address any questions you may have about the Services.
The Company or a third party's legitimate interests require the processing of your data.
3. To fulfil legal obligations, your personal data may be processed to meet administrative, judicial, or legal requirements.
To meet our legal obligations, we must process your information.
4. To enhance Our Services
We may use your Personal Data to improve and enhance Our Services. This includes, amongst other things, any crash reports or malfunction data that we collect in relation to the Services.
We need to process personal data to protect the legitimate interests of the Company or those of a third party.
5. To prevent fraud and misuse of our services
We need to process personal data to serve the legitimate interests of the Company or a third party.
6. To perform and manage actions aligned with the requirements of Our Services
This includes back-office functions, business development activities, strategic decision-making, oversight mechanisms, and related activities.
The Company or a third party may need to process your data to protect their legitimate interests.
7. To conduct analysis, such as statistical analysis
We employ various analytical techniques, including statistical methods, to inform our decision-making on different matters.
We need to process your data to serve the legitimate interests of the Company or a third party.
8. To protect our assets, rights and interests, as well as those of third parties, we have developed procedures to establish and defend legal claims
We may process your Personal Data to protect our rights, interests and assets, or those of third parties, in accordance with all applicable laws, regulations, agreements, and our terms and conditions.
We must process personal data to serve the legitimate interests of the Company or a third party.
6. Transfer of Personal Data to Third Parties
The Company may share your Personal Data with third-party service providers, such as hosting and storage providers, to support our operations and analyse user experience, including IP address information.
You can also request that we share your Personal Data with third-party trading platforms. When you authorise this, we will provide your Personal Data to these platforms in accordance with their privacy policies. Please note that your Personal Data may be shared with multiple trading platforms.
The Company may share Personal Data with affiliated entities or business partners to obtain the resources necessary to enhance and improve our products and services.
We may disclose Personal Data to regulatory authorities, local authorities, or other official bodies when required to protect the rights of third parties or safeguard assets.
We may also share Personal Data with potential investors, buyers, or lenders to the Company or any member of our group of companies in connection with any proposed transaction, including the sale or transfer of Company assets, merger, restructuring, consolidation, or insolvency of the Company or any member of the group.
7. Cookies and third-party services
Third-party services, such as advertising and analytics providers, may be utilised on our website. These companies may also use cookies and similar technologies.
Cookies are small text files stored on your device each time you visit our website. We use cookies to gather information about your preferences and browsing habits to enhance your user experience, remember your settings, and personalise the products and services we offer. Cookies also help us gather statistics and analytics data.
We use two main types of cookies. Session cookies are temporary files downloaded to your device and expire when you close your browser. Persistent cookies remain on your device for a longer period, even after you close your browser. They help us recognise you as a returning user and enable you to return to the website more easily.
Types of Cookies:
They may be used by us based on their purpose:
The type of cookie
Cookies are essential
Scope
These cookies are necessary to enable you to access the features you've requested and navigate our website. We use cookies to deliver the information, products and services you've asked for.
They're required for your device to download and stream data, allowing you to navigate the website, use its features, and return to pages you've previously visited.
Additional Information
Cookies collect Personal Data, such as your username and last login date, to confirm that you're logged in to the site. These are erased once you close your web browser (session Cookies).
The type of cookie
Functionality Cookies
Scope
Cookies enable us to recognise you when you visit our site and remember your preferences.
Additional Information
Cookies collect Personal Data, such as your username and your last login date, to confirm that you're logged in to the site. They're automatically deleted once you close your web browser (session cookies).
The type of cookie
Cookies for performance
Scope
We use cookies to collect statistical data on site performance and to help us improve your experience. They also allow us to analyse how our website is being used.
Additional Information
Cookies store anonymous data that is not linked to any identifiable person. They can be deleted when you close your browser, whilst others may remain indefinitely.
Cookies are blocked, or removed
To prevent or remove cookies, you need to adjust your browser's settings. Below are links to help you with this process for some of the most popular browsers.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
However, be aware that certain functions or features of the Website may not operate as expected if this occurs.
ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of your personal data
The Company retains your Personal Data for as long as necessary to fulfil the purpose of processing, as described in this Policy, or for such longer periods as permitted by law, regulations, and applicable orders.
We will share your information with third-party trading platforms for a period of 12 months. Should you agree to this, we will continue sharing your data for a further 12 months.
We regularly review retained Personal Data to ensure it remains necessary.
9. Transfers of personal information to third countries or international organisations
Your personal information may be transferred to other countries (i.e. your personal data may be transmitted to a third country or to international organisations). The Company takes all necessary steps to safeguard the personal data you provide and ensure that data users can assert their rights and access effective legal remedies.
These protections and safeguards are available to all those who reside in the EEA (European Economic Area).
- Transfer to a third country or international organisation that the EU Commission has determined provides an adequate level of protection for Personal Data transferred in accordance with Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the "GDPR").
- The transfer is made pursuant to a legally binding and enforceable agreement between public entities or authorities under Article 46(2)(a).
- The transfer was completed in accordance with the Standard Contractual Clauses adopted by the EU Commission under Article 46(2)(c) of the GDPR. You can view the clauses adopted by the EU Commission at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
The Company can provide information about the security measures it uses to protect your Personal Data when transferred to third-party countries or international organisations. Please contact us at info@wealthwaydigital.uk for further details.
10. Security of Personal Data
We have implemented appropriate organisational and technical measures to protect your Personal Data, including safeguards against accidental or unlawful destruction, loss, or alteration. We cannot guarantee that the security of your Personal Data will be maintained without error. We are not liable for any indirect, incidental, or consequential damages arising from the use or disclosure of your Personal Data, including but not limited to disclosure resulting from transmission errors, unauthorised access by third parties, or other causes beyond our control. Where required by law or other obligations beyond our control, we may be obliged to disclose your Personal Data to third parties, such as public authorities. We cannot control the security measures applied to your Personal Data by these third parties. Data transmission over the internet cannot be guaranteed as completely secure. The Company cannot ensure the security of Personal Data you transmit to us through the internet.
11. Hyperlinks to third-party websites
The website contains links to third-party websites and applications that operate independently of the Company. We are not responsible for how these third parties collect or process your Personal Data. This Privacy Policy does not apply to your activity on those external sites or applications.
Before accessing or using any third-party website or application, we recommend that you review their privacy policies. We also advise that you exercise caution when sharing Personal Data with them.
12. Changes to this Policy
When visiting any third-party websites or apps, we recommend reading their privacy policies before deciding to access or use them. We also suggest being cautious about sharing any personal data with these services.
13. Your rights regarding your personal information
You are entitled to request that we verify the accuracy of Personal Data being collected about you, rectify any inaccuracies, and delete all Personal Data that we no longer require. You may also restrict the scope and types of processing of your personal information.
If you are a resident of the EEA, please refer to this page:
These rights are available to you in relation to the Personal Data you provide. You may exercise these rights by sending an email to the address below.
Access rights
The Company can verify the accuracy of Personal Data being processed about you. If accurate, you are able to access your Personal Data.
The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for additional copies. The data will be made available electronically upon request.
The right to access Personal Data must not conflict with the rights and freedoms of others. If the request is detrimental to the rights and freedoms of another, the Company may refuse to comply with the request or limit its capacity to fulfil it.
Right to rectification
The Company is entitled to rectify inaccurate Personal Data. You are entitled to request that any inaccurate or incomplete Personal Data concerning you be rectified, taking into account the purpose for processing.
Right to erasure
The following reasons are applicable: (a) Personal Data are no longer required for the purpose for which they were collected; (b) You withdraw consent and there is no legal basis for processing; (c) You object at any time, based on a reason specific to your situation, to the processing of Personal Data about yourself that is based on legitimate interests pursued by us or by a third party; (d) Personal Data are unlawfully processed; or (e) Personal Data must be removed to comply with a lawful obligation.
This right does not apply if processing is necessary (a) to fulfil an obligation imposed by law under European Union or Member State law; or (b) to establish, exercise or defend legal rights.
Processing restrictions
If you are concerned about the accuracy of your Personal Data, you can ask the Company to limit the processing of your Personal Data.
If you request that Personal Data be restricted, it may only be retained with your consent or in order to establish, exercise or defend legal rights, or to protect the rights of another individual, or where there is a reason of significant public interest within the European Union or a Member State.
Right to data portability
If processing is carried out by an automated system and is based on consent or a contract to which you are party, you have the legal right to review your Personal Data that you have provided to the Company.
You are entitled to request that your Personal Data be transferred directly from the Company to another controller, if technically feasible. Your rights under the right to erasure are not affected by exercising your right to data portability. The right to data portability does not interfere with the rights or freedoms of anyone else.
Right to object
You have the right to object at any time to the processing of Personal Data concerning you that is based on legitimate interests pursued by the Company or a third party. This includes objections to profiling based solely on such legitimate interests. If we can establish compelling legitimate grounds for processing Personal Data, we will not be able to continue unless you can demonstrate that they are outweighed by your rights, freedoms, or interests, or by the establishment, exercise or defence of legal rights.
Regarding direct marketing, you have the right at any time to object to the processing of Personal Data concerning you.
Right to withdraw consent
You may withdraw your consent for us to process Personal Data about you at any time. This will not affect the lawfulness of any processing that relied on your consent prior to its withdrawal.
You are entitled to lodge a complaint with the supervisory authority in your jurisdiction.
You may lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to Personal Data processing within the European Union.
The laws of the European Union and Member States may limit your rights in relation to Personal Data concerning you, as detailed in this section 13.
We will provide you with the requested information regarding your rights under section 13 of this agreement within one month of receiving your request. This time frame may be extended to up to two months if necessary, depending on the nature and volume of the request. We will notify you of any extension within one month of receiving your request, along with the reasons.
The information you request pursuant to your rights under section 13 will be provided free of charge, unless doing so would contravene section 13 of the law. If the request is unf